Maybe you’ve heard your manager or director talk about HCAHPS and HCAHPS scores (pronounced H-Caps). You may have nodded, maybe you pretended to listen, or maybe you thought this was just “another fad” the hospital was doing that would be here today and gone tomorrow.
Well, HCAHPS is not going away any time soon 🙂
First, what does HCAHPS even stand for!??
Hospital Consumer Assessment of Healthcare Providers and Systems – impress your manager with that one! lol It’s hard to remember. They probably don’t know!
What’s the point of HCAHPS?
The intent of the HCAHPS initiative is to provide a standardized survey instrument and data collection methodology for measuring patients’ perspectives on hospital care. While many hospitals have collected information on patient satisfaction, prior to HCAHPS there was no national standard for collecting or publicly reporting patients’ perspectives of care information that would enable valid comparisons to be made across all hospitals.
Why should you care about HCAHPS?
Well, hospitals all over the country are trying to raise their HCAHPS scores. Most hospital and unit initiatives are aimed at increasing scores on their HCAHPS survey.
If you don’t know what your HCAHPS scores are, you should. When you do your performance evaluation (otherwise known as whether or not you get a raise), some of the things you do for your unit or hospital should be aimed at increasing these scores. I think it’s also important that we talk to each other—what are you doing to help your scores on pain management? What about your noise scores? Everyone I’ve ever spoken to has bad scores in the same areas. We have to figure out all of this stuff together 🙂
Useful Resources on HCAHPS: